We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. As we prepare to welcome all of you back on Monday, May 11th, we wanted to inform everyone of our health and safety protocols.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agency’s recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again when you are in the office.
- We ask that you come to your appointment alone and call 512-329-5250 when you arrive. We will let you know when our staff is ready to treat you and you may enter the office at that time.
- If you cannot drive to your appointment, we ask that your driver remain in the car for the duration of the appointment. If you need a companion during your appointment let us know and arrangements can be made.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
- We have gone one step further and installed negative pressure units with HEPA filters in treatment areas to remove aerosols that may have been created during procedures.
- We will be taking the temperature of every patient and having each patient rinse with a peroxide-based mouth rinse prior to any treatment to reduce bacteria in the mouth.
- Appointments will be managed to allow for social distancing between patients. That might mean that you’reoffered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 512-329-5250 or visit our website at www.TheAustinDentist.com
Thank you for your patience as our office reaches out to schedule everyone. We value your trust and loyalty and look forward to welcoming everyone back!
Matthew Horne, DDS and Team